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Paula Monroy

Paula is Communications Specialist at Lexop. With a formal background in urban planning and creative writing, Paula writes about pretty much anything.

Blog Post by Paula Monroy

Paula MonroyAug 18, 2022 10:00:00 AM4 min read

Elevate your past-due customer experience with humane debt collections

What do we mean by humane debt collections? Collecting past-due accounts is a cumbersome ...
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Paula MonroyAug 3, 2022 10:54:52 AM5 min read

Building collection software vs buying a customized SaaS solution

When it comes to developing collection software in-house vs. adding a customized SaaS ...
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Paula MonroyJul 25, 2022 11:09:40 AM2 min read

Transform the past-due customer experience with collection software

Collection software enables companies to recover owed amounts faster and elevate the ...
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Paula MonroyJun 29, 2022 10:08:31 AM2 min read

What does the past-due customer experience look like in 2022?

Photo credit: ©️Tim Mossholder
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Paula MonroyJun 15, 2022 12:30:05 PM4 min read

Before and after: How Lexop improves the past-due CX

Moving towards a customer-centric mindset is fundamental to providing a seamless customer ...
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Paula MonroyMay 2, 2022 1:04:56 PM4 min read

3 things you’re missing out on by not having collections software

Not having embarked on the digital transformation drains resources for no apparent ...
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Paula MonroyApr 12, 2022 11:36:21 AM4 min read

Do you lack IT resources to implement collections software?

Modernizing processes and operations for collections teams with limited IT resources can ...
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Paula MonroyMar 24, 2022 1:02:36 PM6 min read

Why do customers become past-due, and what can you do about it?

Video credit: ©️ Mikhail Nilov
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Paula MonroyJan 31, 2022 10:00:00 AM3 min read

What does risk appetite mean for digital collections?

As we know, 2020 has accelerated the pace of the digital transformation that some might ...
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Paula MonroyDec 15, 2021 3:21:52 PM5 min read

Security vulnerabilities: How to avoid them in digital collections

From a deficient maintenance routine to slow detection of data breaches, companies ...
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Paula MonroyDec 3, 2021 11:36:53 AM4 min read

Is email still a thing?

Email is increasingly becoming a preferred communication method to follow up with ...
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Paula MonroyNov 17, 2021 8:00:00 AM2 min read

A new era in the collection industry

Traditional dunning methods and complicated repayment journeys are no longer enough to ...
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