Paula Monroy

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Paula is Communications Specialist at Lexop. With a formal background in urban planning and creative writing, Paula writes about pretty much anything.

Blog Post by Paula Monroy

Paula Monroy May 2, 2022 1:04:56 PM 10 min read

3 things you’re missing out on by not having collections software

Not having embarked on the digital transformation drains resources for no apparent ...
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Paula Monroy Apr 12, 2022 11:36:21 AM 9 min read

Do you lack IT resources to implement collections software?

Modernizing processes and operations for collections teams with limited IT resources can ...
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Paula Monroy Mar 24, 2022 1:02:36 PM 13 min read

Why do customers become past-due, and what can you do about it?

Video credit: ©️ Mikhail Nilov
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Paula Monroy Mar 10, 2022 6:10:22 PM 8 min read

How to improve your collection strategy with data analytics

Maintaining a healthy cash flow in collections is highly dependent on how effective you ...
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Paula Monroy Feb 16, 2022 10:00:00 AM 7 min read

3 tactics for a successful collection strategy this tax season

Tax season is like winter holidays in collections because it’s known for being the ...
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Paula Monroy Jan 31, 2022 10:00:00 AM 6 min read

What does risk appetite mean for digital collections?

As we know, 2020 has accelerated the pace of the digital transformation that some might ...
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Paula Monroy Dec 15, 2021 3:21:52 PM 11 min read

Security vulnerabilities: How to avoid them in digital collections

From a deficient maintenance routine to slow detection of data breaches, companies ...
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Paula Monroy Dec 3, 2021 11:36:53 AM 11 min read

Is email still a thing?

Email is increasingly becoming a preferred communication method to follow up with ...
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Paula Monroy Nov 17, 2021 8:00:00 AM 7 min read

A new era in the collection industry

Traditional dunning methods and complicated repayment journeys are no longer enough to ...
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Paula Monroy Nov 3, 2021 11:27:19 AM 13 min read

Get smarter by optimizing your past-due customer journey

Elevating customer experience excellence is the new norm. Now more than ever, companies ...
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