Paula Monroy

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Paula is Communications Specialist at Lexop. With a formal background in urban planning and creative writing, Paula writes about pretty much anything.

Blog Post by Paula Monroy

Paula Monroy Aug 18, 2022 10:00:00 AM 9 min read

Elevate your past-due customer experience with humane debt collections

What do we mean by humane debt collections? Collecting past-due accounts is a cumbersome ...
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Paula Monroy Aug 3, 2022 10:54:52 AM 9 min read

Building collection software vs buying a customized SaaS solution

When it comes to developing collection software in-house vs. adding a customized SaaS ...
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Paula Monroy Jul 25, 2022 11:09:40 AM 5 min read

Transform the past-due customer experience with collection software

Collection software enables companies to recover owed amounts faster and elevate the ...
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Paula Monroy Jun 29, 2022 10:08:31 AM 5 min read

What does the past-due customer experience look like in 2022?

Photo credit: ©️Tim Mossholder
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Paula Monroy Jun 15, 2022 12:30:05 PM 9 min read

Before and after: How Lexop improves the past-due CX

Moving towards a customer-centric mindset is fundamental to providing a seamless customer ...
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Paula Monroy May 2, 2022 1:04:56 PM 10 min read

3 things you’re missing out on by not having collections software

Not having embarked on the digital transformation drains resources for no apparent ...
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Paula Monroy Apr 12, 2022 11:36:21 AM 9 min read

Do you lack IT resources to implement collections software?

Modernizing processes and operations for collections teams with limited IT resources can ...
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Paula Monroy Mar 24, 2022 1:02:36 PM 13 min read

Why do customers become past-due, and what can you do about it?

Video credit: ©️ Mikhail Nilov
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Paula Monroy Mar 10, 2022 6:10:22 PM 8 min read

How to improve your collection strategy with data analytics

Maintaining a healthy cash flow in collections is highly dependent on how effective you ...
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Paula Monroy Feb 16, 2022 10:00:00 AM 7 min read

3 tactics for a successful collection strategy this tax season

Tax season is like winter holidays in collections because it’s known for being the ...
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