Product

The best past-due customer experience

Lexop provides a complete digital-first collection solution that's easy to use and delivers better results. 

Lexop | The best past-due customer experience
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Lexop | Reach
Reach

Have digital payment reminders sent by the thousands in seconds through email and SMS so you can rest easy knowing all your past-due customers are being reached.

Create personalized message templates unique to each of your past-due customers, including escalation email templates, when they have not responded to previous emails.

Choose how and when your past-due customers are contacted based on their preferences, whether it be email or SMS, so they never miss a reminder.

Lexop | Email and SMS
Lexop | Collect
Collect

Once your past-due customers open their email reminders, they are guided to a user-friendly self-service payment portal where they can see their payment options.

Relay to your past-due customers that you empathize and want to work with them by allowing payment options that include the ability to make a minimum payment, paying in full, or creating a flexible payment arrangement.

Your past-due customers deserve to choose how they want to pay. Whether it be by Interac, EFT/ACH, debit or credit card, they decide.

Lexop | Flexible payment options
Lexop | Analyze
Analyze

We provide an engagement funnel to see in real-time how your campaign has helped your past-due customers self-cure. You’ll be able to track how many emails were sent, delivered, opened, and which of those customers end up paying to understand their habits better.

Monitor, track, and analyze all past-due customers interactions with behavioral data that allows you to adapt to their needs.

Make changes to your message templates based on what works and doesn’t, and pinpoint the best delivery times to reach your past-due customers for increased likelihood of engagement.

Lexop | Monitor, track, and analyze with behavioural data

Plug-and-play with your existing payment gateways

 

 

The Strategy Playbook for Digital Collections

Achieve significant, fast ROI while improving customer retention with a humane collections strategy.

Download the guide
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Using our product

has additional benefits

Lexop | Brand consistency

Brand consistency


Seamlessly integrated into your existing ecosystem, everything from the email to the payment portal is designed to feel like an extension of your brand.

Lexop | Customer support

Customer support


You’ll have around the clock unlimited access to a dedicated member of Lexop's support team to help resolve any issues, discuss any concerns, and make sure your company has the best possible customer experience.

Lexop | Data ownership and access

Data ownership and access

Your company has full ownership of its data and will always have access to it online, so you can easily import and export customer information.

Lexop | Security

Security

All your data is hosted in SSAE 16 compliant and SOC2 Type 2 certified data-centers, 256-bit SSL-AES encryption. Geo-redundancy, timely backups, and fail-over protections ensure our platform’s availability under the industry’s strictest SLAs.

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Looking for a solution that has proven benefits?

See how Lexop’s collection software delivers a superior past-due customer experience that drives engagement, results, and ultimately retention.