The best past-due customer experience
Lexop provides a complete digital-first collection solution that's easy to use and delivers better results.
Have digital payment reminders sent by the thousands in seconds through email and SMS so you can rest easy knowing all your past-due customers are being reached.
Use the Sequences features to create personalized communication templates that scale. Each of your past-due customers will receive personalized automated messages based on their past behavior and interactions.
Choose how and when your past-due customers are contacted based on their preferences, whether it be email or SMS, so they never miss a message.
Once your past-due customers open their email reminders, they are guided to a user-friendly self-service payment portal where they can see their payment options.
Relay to your past-due customers that you empathize and want to work with them by allowing payment options that include the ability to make a minimum payment, paying in full, or creating a flexible payment arrangement.
Your past-due customers deserve to choose how they want to pay. Whether it be by Interac, EFT/ACH, debit or credit card, they decide.
We provide an engagement funnel to see in real-time how your campaign has helped your past-due customers self-cure. You’ll be able to track how many emails were sent, delivered, opened, and which of those customers end up paying to understand their habits better.
Monitor, track, and analyze all past-due customers interactions with behavioral data that allows you to adapt to their needs.
Make changes to your message templates based on what works and doesn’t, and pinpoint the best delivery times to reach your past-due customers for increased likelihood of engagement.
Plug-and-play with your existing payment gateways
The Strategy Playbook for Digital Collections
Achieve significant, fast ROI while improving customer retention with a humane collections strategy.
Brand consistency
Seamlessly integrated into your existing ecosystem, everything from the email to the payment portal is designed to feel like an extension of your brand.
Customer support
You’ll have around the clock unlimited access to a dedicated member of Lexop's support team to help resolve any issues, discuss any concerns, and make sure your company has the best possible customer experience.
Data ownership and access
Your company has full ownership of its data and will always have access to it online, so you can easily import and export customer information.
