Strategy playbook for digital collections
A successful digital collections strategy isn't static. The acceleration of the digital transformation since 2020 has altered the way consumers behave, permeating expectations with more sophisticated customer experience journeys. Now more than ever, companies collecting late payments from customers need to demonstrate agility and awareness of the risks and opportunities arising from change. This six-step guide helps you do so the right way.
What you will learn
The advancing wave of digital transformation is laden with great opportunities, yet it is fraught with risks and new challenges. The increased dependence on digital transactions and digital technologies require higher standards for collections teams to abide by.
Learn how to effectively take your digital collections strategy to the next phase of your company-wide digital transformation. Adapt to change with confidence and with your eyes wide open.
This guide will:
- Risk appetite framework
- Policy and governance
- Processes Leverage of technology
- Training and ongoing education