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The ultimate podcast for credit union leaders
Building Effective Collections Teams: The Roles of Training, Teamwork, and Empathy
In this episode of Connect and Collect, we’re thrilled to welcome Brittany Harbolic, the Assistant Vice President of Collections at TEG Federal Credit Union. Brittany brings extensive expertise and a deep passion for the collections industry. Known for her strategic approach to networking, training, and teamwork, Brittany has been instrumental in fostering a culture of empathy, active listening, and critical thinking within her team. She shares her insights on the importance of open communication and feedback in creating a positive work environment. Brittany also discusses the industry’s shift towards member solutions and the proactive measures taken to mitigate delinquencies. Join us for an engaging conversation with Brittany as we explore the evolving landscape of collections and the strategies that drive success. Read more>>