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Recover past-due accounts, retain your customers

Lexop | Telecommunications

Give your customers a flexible way to pay their past-due internet or phone bills

Many telcos are ahead of the curve when it comes to using technology to interact with their customers, but once a customer is late on their bill, they become more of an afterthought, and their experience changes, creating a gap in their journey.

Bridge the gap between customers and past-due customers by providing flexible payment options to show their loyalty still matters, so they don’t take advantage of low switching costs and move to a competitor.

Lexop | Retain your customers

How telcos can benefit from Lexop

Flexible payment options

Give your customers what they want. They prefer flexible, digital payment options to settle their past-due accounts. Set their mind at ease by allowing them to pay over time with a payment arrangement.

Lexop | Flexible Payment Options

Retain customers

Fostering your relationships with customers, past-due or not, is imperative in retaining them. Customer account portals are only geared towards selling or upgrading products.

A dedicated self-service portal integrated into your company ecosystem to collect past-due amounts can help bridge the customer experience gap.

Lexop | Best Customer Experience

Prioritize personalization

Customers are individuals, not numbers, and any contact with them to collect payment on their account should include supportive messaging geared towards encouraging payment, not demanding it.

Sending personalized, automated email and SMS payment reminders also
encourage self-cure so your collection agents can focus their attention elsewhere.

Lexop | Personalization
Lexop | Antoinette Noviello, VP and Corporate Controller at Videotron
"With Lexop, we've seen a 27% increase in self-cure rate in less than 6 months."

Antoinette Noviello  |  VP and Corporate Controller
View the case study

Make the past-due experience as seamless as possible for your customers

See how Lexop’s collection software delivers a superior customer experience that drives engagement, results, and ultimately retention.