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Lexop Blog

LexopJul 26, 2023 9:00:00 AM49 min read

Webinar Recap: The Power of Empathetic Collections

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LexopMay 25, 2023 10:02:27 AM5 min read

Breaking Down CSAT and NPS Scores: Reasons for Low Ratings and Strategies for Improvement

Credit unions thrive on creating great banking experiences for their members. In a highly ...
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LexopFeb 8, 2023 11:37:24 AM4 min read

5 Ways to Solve Your Costly Debt Collection Problems

The inflation spike in North America is still hitting consumers as prices increase faster ...
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LexopJan 30, 2023 3:26:21 PM2 min read

Our Top Takeaways from the 2023 AFSA - Vehicle Finance Conference

Our team recently joined the AFSA - Vehicle Conference and Expo in Dallas, Texas, where ...
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LexopJan 13, 2023 12:04:07 PM4 min read

Top 4 Debt Collection Industry Trends to Watch For in 2023

2022 was the year of hiring freezes, interest rate hikes, and supply chain issues heavily ...
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LexopNov 9, 2022 9:25:02 AM4 min read

Consumers are forgetting to pay their bills - here’s how to fix that!

As the cost of living continues to rise, many consumers are starting to feel financially ...
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Amir TajkarimiOct 26, 2022 10:28:12 AM3 min read

TRMA Canada Conference 2022: Insights From Canada's Biggest Telecommunications Event

Telecommunications is a fast-paced industry, and it's often hard to find time to discuss ...
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Paula MonroyAug 18, 2022 10:00:00 AM4 min read

Elevate your past-due customer experience with humane debt collections

What do we mean by humane debt collections? Collecting past-due accounts is a cumbersome ...
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LexopAug 10, 2022 11:52:17 AM< 1 min read

Infographic: 2022 North American consumer repayment preferences study

In our latest study, Early-stage collection trends in 2022, we learned that companies ...
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Paula MonroyJun 29, 2022 10:08:31 AM2 min read

What does the past-due customer experience look like in 2022?

Photo credit: ©️Tim Mossholder
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Paula MonroyJun 15, 2022 12:30:05 PM4 min read

Before and after: How Lexop improves the past-due CX

Moving towards a customer-centric mindset is fundamental to providing a seamless customer ...
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Paula MonroyMay 2, 2022 1:04:56 PM4 min read

3 things you’re missing out on by not having collections software

Not having embarked on the digital transformation drains resources for no apparent ...
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