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- Customer Experience
- Past-due Payment
- Past-due Balance
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- Past-due customer
- Collections Strategy
- Customer Journey
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- Data analytics
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- Tax season
Why emails are more beneficial than ever to connect with past-due customers
Imagine not being able to open up your email account for a few days. When you finally do, ...
Top 3 reasons why customer portals need an additional collection tool
When a customer cannot pay their bill in full and becomes past-due, their journey becomes ...
5 things we learned from the holiday collection tactics webinar
This holiday season will be like no other. Household disposable income is crucial to the ...
How to speed up utility past-due payments during the financial crisis
Recovery in the current financial climate has proven to be a difficult task. When ...
Top 5 KPIs large companies should look for in collection software
The collection industry has been undergoing a digital transformation over the past few ...
Brave New World: How businesses are fast-tracking their digital transformation to adapt
For years, society has slowly been transforming into a digital-first world. Always on a ...
Millennial Debt: How collections software can simplify recovery efforts in this recession
It's been a common theme to refer to millennials as the lazy, entitled generation. If you ...
Older adults going digital: Helping them pay overdue accounts using modern tech
It's inevitable, but as we age, we start feeling a bit left behind and stop keeping up ...
Collecting past-due payments in a post-COVID-19 world: Does it need a makeover?
2020 began like any other year. Customers still had past-due accounts, and life was ...