Webinar Recap: The Power of Empathetic Collections
Breaking Down CSAT and NPS Scores: Reasons for Low Ratings and Strategies for Improvement
Credit unions thrive on creating great banking experiences for their members. In a highly ...
5 Ways to Solve Your Costly Debt Collection Problems
The inflation spike in North America is still hitting consumers as prices increase faster ...
Our Top Takeaways from the 2023 AFSA - Vehicle Finance Conference
Our team recently joined the AFSA - Vehicle Conference and Expo in Dallas, Texas, where ...
Top 4 Debt Collection Industry Trends to Watch For in 2023
2022 was the year of hiring freezes, interest rate hikes, and supply chain issues heavily ...
Consumers are forgetting to pay their bills - here’s how to fix that!
As the cost of living continues to rise, many consumers are starting to feel financially ...
TRMA Canada Conference 2022: Insights From Canada's Biggest Telecommunications Event
Telecommunications is a fast-paced industry, and it's often hard to find time to discuss ...
Elevate your past-due customer experience with humane debt collections
What do we mean by humane debt collections? Collecting past-due accounts is a cumbersome ...
Infographic: 2022 North American consumer repayment preferences study
In our latest study, Early-stage collection trends in 2022, we learned that companies ...
What does the past-due customer experience look like in 2022?
Photo credit: ©️Tim Mossholder
Before and after: How Lexop improves the past-due CX
Moving towards a customer-centric mindset is fundamental to providing a seamless customer ...
3 things you’re missing out on by not having collections software
Not having embarked on the digital transformation drains resources for no apparent ...