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LexopMar 27, 2024 2:36:19 PM2 min read

NCUA's Warning on Delinquencies: How Lexop Helps Credit Unions Adapt

The recent NCUA Q4 report reveals a significant challenge confronting credit unions: an uptick in delinquencies alongside a noticeable surge in credit union losses. This quarter, an unprecedented one in four credit unions faced losses, a statistic that casts shadows of concern across the sector.

NCUA Chairman Todd Harper pinpointed the root of this worrying trend, citing "growing consumer financial stress" as a significant factor impacting balance sheets. He emphasized the critical need for credit unions to adopt an "active — not passive — management" approach in response to these challenges.

Lexop’s digital collection software tackles these challenges head-on. Our platform is not just about managing delinquencies but transforming how credit unions interact with their members, fostering a healthier financial ecosystem for all involved.

How Lexop can help strengthen your credit union collection strategy 

  • Personalized Communication: At the heart of Lexop's strategy is the belief that early and empathetic engagement can make all the difference. Our platform facilitates real-time communication with past-due members through targeted SMS and email messages, creating a foundation for positive resolutions.
  • Flexible Payment Options: Empowerment is crucial to resolution. Lexop allows members to select payment plans that align with their financial realities, paving the way for reducing delinquencies. This self-service capability helps members manage their debts and instills a sense of control over their finances.
  • Automated Processes: The administrative burden of managing delinquencies can be overwhelming. Lexop's automated reminders and sequences features significantly lighten this load, allowing credit union staff to focus on what matters most—serving their members.
  • Insightful Analytics: Understanding is the first step to improvement. Lexop leverages data-driven analytics to provide deeper insights into member behaviors, enabling informed strategic decisions.

More than a solution - a partner for financial well-being

Lexop provides a proactive approach to enhancing the financial well-being of credit union members and, by extension, improving the overall health of the institutions that serve them. In these challenging times, addressing and mitigating the factors leading to increased delinquencies is more critical than ever.

View our demo and experience how Lexop can be a part of your strategy to combat these rising challenges. Our team is here to support you, offering solutions that ensure a stronger, more resilient future for your credit union and its members.

Together, we can turn these challenges into opportunities for growth and improvement, reinforcing the strength and resilience of the credit union community.




Lexop helps companies retain past-due customers by facilitating payment and empowering them to self-serve.