Past-due in 2021: New expectations in collections
Gain unique insights into our 2021 research results on Canadian’s past-due experiences and preferences.
Learn how to adapt to new
expectations to elevate the past-due customer experience
In 2020, COVID-19 turned millions of Canadians' financial situation upside down. The need for a digital transformation and a re-evaluation of customer service strategies to empathize with and help past-due customers in the recovery process is more important than ever. During the webinar we're:
- Revealing our 2021 survey results on consumers’ past-due experiences and preferences
- Discussing what's changed for past-due customers since 2020
- Uncovering what the new expectations are in 2021 and how to adapt