Early-stage collection trends in 2022
We asked US consumers across all demographics to share their past-due experiences and preferences in collections. In this ebook, we discuss the results and explore viable solutions that companies can easily implement to meet consumers' expectations regarding the past-due experience.
What you will learn
Since COVID-19 challenged the existing rules about customer relationships and building brands, consumer expectations in collections have changed — for the better. Digital has become more critical than ever before, shaking brand loyalty over a more humane treatment. How has the past-due experience evolved since 2021? Which trends should companies bear in mind as they revisit their collections strategy?
This guide will:
- Explore our 2022 survey results on US consumers' past-due experiences and preferences
- Disclose the changes that have occurred since 2022
- Understand the current expectations for the past-due experience and how companies can respond proportionally