What you will learn
As of today, millions of people have had their lives directly impacted by the COVID-19 pandemic. Consumers are looking for solutions that work with them to overcome these unprecedented challenges. In this webinar, we will present actionable data from our country-wide research on consumers' preferences in regards to late bills.
To give you a glimpse of what we discovered, did you know that even though 77% of Canadians prefer online solutions to pay their late bills, 64% report having been forced to go about it by phone or in-person due to lack of optionality? Register today to learn how to bridge the gap between what past-due consumers want and what they’re getting.
Topics of this webinar:
- Challenges and opportunities of a shifting collections landscape;
- Actionable data from our country-wide research on consumers preferences in regards to late bills;
- How to translate these insights into a robust communication and recovery process;
- How to improve operational efficiency of existing resources;
- Where to start.