2021 North American consumer repayment preferences survey says!
Last year, we learned that consumer needs can change in a blink of an eye, and companies ...
Why past-due customers want to be contacted digitally in 2021
Image credit: ©️ Paarth Desai There are several new expectations in collections due to ...
Why having empathy for past-due customers is crucial in 2021
Past-due customers are a vital component of any business. When times get difficult ...
3 key findings from the new expectations in collections webinar
In 2020, COVID-19 turned millions of Canadians' financial situation upside down. The need ...
How we can help past-due customers who are unable to settle their accounts
As the pandemic continues to disrupt our lives in a seemingly endless loop, consumers ...
Fraud Prevention Month: 5 points you need to educate your customers about
March is Fraud Prevention Month in Canada. While it's always important to take the proper ...
3 Ways Collection Software Can Help You
An excellent collection software solution is in more demand than ever due to the ...
4 takeaways from the transforming the collection experience webinar
From the early-stage to late-stage collections, we need to be on the same team and look ...
3 examples of phishing scams and educating past-due customers about them
Phishing scams have been on the rise for the past few years, but since the pandemic ...
Why emails are more beneficial than ever to connect with past-due customers
Imagine not being able to open up your email account for a few days. When you finally do, ...
Top 3 reasons why customer portals need an additional collection tool
When a customer cannot pay their bill in full and becomes past-due, their journey becomes ...
5 things we learned from the holiday collection tactics webinar
This holiday season will be like no other. Household disposable income is crucial to the ...