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Lexop Blog

LexopNov 17, 2023 3:45:14 PM45 min read

Webinar Recap: Mastering Empathetic Communication

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LexopOct 5, 2023 11:15:01 AM3 min read

3 Ways Credit Union Collection Departments Can Prepare for Student Loan Payments Resuming

After more than three years of an interest-free federal payments pause, the reprieve is ...
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LexopOct 4, 2023 10:29:35 AM43 min read

Webinar Recap: AI in Collections

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LexopSep 8, 2023 2:49:35 PM4 min read

9 Questions To Ask Before Implementing AI in the Collections Process

Fear of falling behind is pushing the financial services industry to accelerate ...
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LexopAug 7, 2023 9:39:24 PM8 min read

The AI Revolution: Navigating the Benefits and Risks in Collections for Credit Unions

Artificial Intelligence (AI - do we even really need to show the AI abbreviation at this ...
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LexopJul 26, 2023 9:00:00 AM49 min read

Webinar Recap: The Power of Empathetic Collections

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LexopMay 25, 2023 10:02:27 AM5 min read

Breaking Down CSAT and NPS Scores: Reasons for Low Ratings and Strategies for Improvement

Credit unions thrive on creating great banking experiences for their members. In a highly ...
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LexopMay 2, 2023 5:02:57 PM3 min read

Credit Union Collection Strategies that Support Past-Due Members

Inflation, interest rate hikes, and rising costs make it more challenging than ever for ...
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LexopDec 12, 2022 12:07:27 PM3 min read

How to support past-due members during the holidays

It has been a tough year for consumers as they struggle to keep up with the soaring cost ...
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