Top 5 KPIs large companies should look for in collection software
The collection industry has been undergoing a digital transformation over the past few ...
Brave New World: How businesses are fast-tracking their digital transformation to adapt
For years, society has slowly been transforming into a digital-first world. Always on a ...
Millennial Debt: How collections software can simplify recovery efforts in this recession
It's been a common theme to refer to millennials as the lazy, entitled generation. If you ...
Older adults going digital: Helping them pay overdue accounts using modern tech
It's inevitable, but as we age, we start feeling a bit left behind and stop keeping up ...
Collecting past-due payments in a post-COVID-19 world: Does it need a makeover?
2020 began like any other year. Customers still had past-due accounts, and life was ...
What #StayAtHome means for past-due payments
Among the many ways the current crisis is altering Canadian lives, one rapid shift that’s ...
Retain customers with a better collection strategy
Past-due customer satisfaction matters. Why? Because unhappy customers don’t remain ...
Past-due payment methods: What customers want and why it matters
Recently, we posted an article about past-due customers and email communications. In it, ...
Email notifications for collections: Accessible, convenient, and preferred by Canadians
In the first quarter of 2020, we reached out to more than 2,200 Canadians to determine ...
Lexop and COVID-19: Supporting our customers through it all
Recent weeks have posed unprecedented challenges for people and companies around the ...