Older adults going digital: Helping them pay overdue accounts using modern tech
It's inevitable, but as we age, we start feeling a bit left behind and stop keeping up ...
Collecting past-due payments in a post-COVID-19 world: Does it need a makeover?
2020 began like any other year. Customers still had past-due accounts, and life was ...
What #StayAtHome means for past-due payments
Among the many ways the current crisis is altering Canadian lives, one rapid shift that’s ...
Retain customers with a better collection strategy
Past-due customer satisfaction matters. Why? Because unhappy customers don’t remain ...
Past-due payment methods: What customers want and why it matters
Recently, we posted an article about past-due customers and email communications. In it, ...
Email notifications for collections: Accessible, convenient, and preferred by Canadians
In the first quarter of 2020, we reached out to more than 2,200 Canadians to determine ...
Lexop and COVID-19: Supporting our customers through it all
Recent weeks have posed unprecedented challenges for people and companies around the ...
Collections: The blind spot that fractures your customer journey
Customer-centric collections is essential to create a seamless and cohesive customer ...
Lexop raises $1.8M to remove friction from in-house collections
After a big pivot and a lot of elbow grease, we are thrilled to announce that Lexop has ...
Connected and empowered: Engaging today’s past-due consumers
A bill neatly folded into an envelope dropped by the mailman eagerly awaiting in a ...